Refund policy

We take great care to ensure your order is handled with care and arrives in perfect condition. However, if you have received the wrong item, or a bouquet that is not in good condition, please contact us immediately via WhatsApp at [8859 7170].

Damages and Issues
Please inspect your order upon reception. If there are any issues with the item, such as damages or incorrect delivery, contact us right away so we can evaluate the situation. All requests will be assessed on a case-by-case basis.

We reserve the right to evaluate how each case will be handled, but rest assured, we are committed to providing a suitable and fair compensation to ensure a pleasant service for all our customers.

Thank you for your understanding.

Refunds
If your refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us on WhatsApp [8859 7170] or coolpetals7@gmail.com.